FAQ – Fraiche Studios

FAQs

Our totes are crafted from a knit woven-textured fabric with a spacious interior. The Signature Tote also features PU leather lining at the top and a padded laptop pocket. Full materials and dimensions are listed on each product page.

Most of our totes measure approximately 23.6"W × 13"H × 4.7"D — roomy enough for a laptop, planner, gym clothes, and your essentials. Exact measurements are listed on each product page.

Machine wash on gentle, then air dry only. Do not tumble dry — heat can warp the shape and damage the lining.

Yes. Our keychains are double-sided rubber charms with a metal split-ring closure, designed to handle daily wear on bags, keys, and lanyards.

We can usually update or cancel an order within 24 hours of purchase. After that, your order moves into production and can't be changed. Email us as soon as possible if you need to make a change.

Questions? We're real people on the other end. support@fraiche-studios.com

Pre-order items ship by the date listed on the product page. If we're delayed beyond that window, we'll email you with an update and you can choose to wait or receive a full refund.

Please review your shipping details carefully before placing your order.

If an incorrect address is entered, contact us immediately at support@fraiche-studios.com. If your order has not yet been processed, we will attempt to update the address.

Fraîche Studios is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us, additional shipping fees may apply for reshipment.

Processing times may vary depending on demand, especially during product drops and pre-orders.

Orders are typically processed within 3–7 business days once items are available for shipment. During high-volume periods, processing times may be extended.

You will receive a confirmation email once your order has been placed, followed by a shipping confirmation with tracking information once your order has been dispatched.

Delivery times vary based on your location and the shipping method selected at checkout.

Please note that shipping timelines are estimates and may be impacted by carrier delays or unforeseen circumstances.

Yes. Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

First, check with neighbors and your local carrier (sometimes packages are marked delivered a day early). If it still doesn't turn up, email us at support@fraiche-studios.com and we'll help you investigate.

Once your order leaves our hands and is scanned by the carrier, we're not responsible for lost or stolen packages. We recommend shipping to a secure address. If your tracking shows "delivered" but the package isn't there, contact your local carrier first, then reach out to us — we'll do our best to help.

If your order arrives damaged, defective, or you received the wrong item, we've got you. Email us at support@fraiche-studios.com within 7 days of delivery with:

Your order number
A clear photo of the issue
A short description of what happened

We'll review and make it right with a replacement or full refund.

At this time, only one (1) form of payment may be used per order.

For any additional questions or concerns, please contact us at:
support@fraiche-studios.com

We appreciate your patience and your support—every order is part of something we’re building with intention.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.

This email will include a tracking link so you can follow your package as it makes its way to you. Please allow a short window for tracking updates to appear after shipment.

If you do not see your shipping confirmation, we recommend checking your spam or promotions folder.

For pre-order purchases, shipping confirmations will be sent once inventory has arrived and your order has been fulfilled.

We are committed to keeping you informed throughout the process and will provide updates regarding production timelines, delays, and shipment status as they become available.

Pre-order means the item is in production and will ship by a specific date listed on the product page. You're reserving yours from a limited run.

The expected ship date is shown on each product page (for example, "ships around May 30"). We'll email you a tracking number the moment it leaves our studio.

If we miss the ship date listed on the product page, we'll email you with an update. You can choose to wait or request a full refund — no questions asked.

Yes, within 24 hours of placing the order. After that, your item moves into production and can't be changed.

If you have not received a shipping confirmation within the expected processing timeframe, please contact us at support@fraiche-studios.com with your order number.

Our team will be happy to assist you.

Thank you for your patience—every order is handled with care and intention.

In-stock orders ship within 2–3 business days. Once shipped, US orders typically arrive in 3–7 business days. International orders take 7–21 business days depending on your location and customs. You'll receive a tracking number by email as soon as your order ships.

Yes — we ship worldwide. International customers are responsible for any customs duties, taxes, or fees charged by their country. These are not included in your order total and are collected by your local carrier on delivery.

Shipping is calculated at checkout based on your address and the carrier rate. Enter your address on the checkout page to see your exact cost before you pay.

At Fraîche Studios, every piece is made with intention — and every order is final sale.

Because we're a small, independent studio producing in limited runs, we do not accept returns, exchanges, or refunds once an order is placed. We ask that you review product details, dimensions, materials, and color descriptions carefully before checking out. If anything is unclear, reach out at support@fraiche-studios.com before you order — we're happy to help.

All prices are listed in U.S. dollars (USD) and are subject to change without notice.

Sales tax will be applied to all orders shipped within the United States, in accordance with applicable state and local regulations. Orders shipped outside of the U.S. are not subject to U.S. sales tax.

We accept Visa, Visa Debit, MasterCard, American Express, and PayPal. At this time, only one
(1) form of payment may be used per order. Thank you for choosing Fraîche Studios.

Most of our totes measure approximately 23.6"W × 13"H × 4.7"D — roomy enough for a laptop, planner, gym clothes, and your essentials. Exact measurements are listed on each product page.

Machine wash on gentle, then air dry only. Do not tumble dry — heat can warp the shape and damage the lining.

Yes. Our keychains are double-sided rubber charms with a metal split-ring closure, designed to handle daily wear on bags, keys, and lanyards.

We accept all major credit and debit cards, Shop Pay, PayPal, Google Pay, and Venmo.

Yes — within 24 hours of placing the order. Email support@fraiche-studios.com with your order number and we'll take care of it. After 24 hours, your order is in production and locked in.

At Fraîche Studios, every piece is made with intention — and every order is final sale.

Email support@fraiche-studios.com or use the contact form. We typically respond within 1–2 business days.

Find us on Instagram, TikTok, Facebook, and X —, all @fraichestudios_. Tag us in your photos with #FraicheStudios_ We love seeing your bags out in the world.