Refund policy

Effective date: October 24, 2026

We want every order to feel as good as carrying the bag. Because Fraîche Studios produces in small, limited runs, every piece is final sale. If anything arrives damaged, defective or wrong, we'll make it right.

All sales are final

We don't accept returns, exchanges or refunds for change of mind, color or size preference, gifts, or items bought during a sale or limited release. Please review product photos, dimensions and descriptions before you order. If you have any questions, email us first at support@fraiche-studios.com and we're happy to help.

Canceling an order

You can cancel any order, including a pre-order, within 24 hours of placing it for a full refund. Email support@fraiche-studios.com with your order number and "Cancel" in the subject line. After 24 hours, orders move into fulfillment and can't be canceled.

Delayed pre-orders

If a pre-order doesn't ship by the estimated date on its product page, we'll email you an update. You can choose to keep waiting, or cancel at any time before it ships for a full refund, even after the 24-hour window.

Damaged, defective or incorrect items

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, email support@fraiche-studios.com within 7 days of delivery. Please include:

Your order number
A short description of the issue
Clear photos of the item, and of the packaging if it was damaged in transit

Once we review your claim, we'll send a replacement. If a replacement isn't available, we'll issue a full refund to your original payment method. Please don't send anything back without our written approval first; we'll tell you exactly what to do.

Orders we cancel

We may cancel an order if an item is out of stock, if there's a pricing or listing error, or if we can't verify payment. If we do, we'll let you know and refund you in full.

Refund timing

Refunds go back to your original payment method. Most banks post them within 5–10 business days.

Incorrect shipping address

Please double-check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, the customer is responsible for the cost of reshipping it.

Lost or stolen packages

Once the carrier marks a package as delivered, we aren't responsible for lost or stolen packages. If you can't find your order, check with neighbors and your building's office, then contact the carrier. We're happy to share tracking details to help.