Shipping policy

Effective date: October 24, 2026

From our studio to your door, wherever you are. Here's how getting your Fraîche Studios order to you works.

Processing time

In-stock orders ship within 2–3 business days (Monday to Friday, excluding US holidays). You'll get a confirmation email with tracking as soon as your order ships. During launches, restocks and the holiday season, processing may take a little longer; we'll note it on the site if it does.

Free US shipping on orders $99+

Orders of $99 or more (after discounts, before taxes) shipping to a US address get free standard shipping, applied automatically at checkout. No code needed.

US shipping

For orders under $99, shipping rates are calculated at checkout based on your address and the speed you choose. Most US orders arrive within 3–7 business days after they ship.

International shipping

We ship worldwide. Rates are calculated at checkout, and most international orders arrive within 7–21 business days after they ship. Delivery times depend on the carrier and on customs in your country.

Customs, duties and taxes

International orders may be charged customs duties, import taxes or brokerage fees by your country. If these aren't collected at checkout, they're the customer's responsibility and are paid to the carrier on delivery. We can't mark packages as gifts or change their declared value. If a package is refused or unclaimed because of these charges, it isn't eligible for a refund.

Pre-orders

Pre-order items ship once inventory arrives at our studio, by the estimated date listed on the product page. If your order includes both pre-order and in-stock items, the whole order ships together when the pre-order item arrives, unless we tell you otherwise. If a pre-order is delayed past its estimated date, we'll email you, and you can keep waiting or cancel for a full refund.

Incorrect address

Please check your shipping address before you place your order. Email us right away at support@fraiche-studios.com if you spot a mistake; we can update it only before the order ships. If a package is returned to us because of an incorrect or incomplete address, the customer covers the cost of reshipping it.

Lost, stolen or delayed packages

Once a package has shipped, delivery is in the carrier's hands. Once it's marked delivered, we aren't responsible for lost or stolen packages, but we're happy to help you track it down with the carrier. If your tracking hasn't moved in 10 business days (US) or 21 business days (international), email us and we'll look into it.

Damaged in transit

If your order arrives damaged, email support@fraiche-studios.com within 7 days of delivery with your order number and photos of the item and packaging. See our Refund Policy for how we'll make it right.